Shipping Policy for Sand + Fog
Order Processing Time
At Sand + Fog, we prepare and process every order within 1-3 business days after confirming your payment. Please be aware that during holiday seasons, promotional campaigns, or periods of high demand, processing may require additional time. Certain orders might also undergo verification before shipment to ensure accuracy and security.
Shipping Methods and Delivery
The available shipping options you can choose from depend on your delivery destination and the products you purchase, including our range of perfumes, linen sprays, diffusers, candles, and related aroma products.
- Shipping options, along with estimated delivery times and any applicable fees, will be clearly presented during the checkout process for your convenience.
- Delivery times typically range from 5-10 business days, depending on the carrier and service selected.
- All delivery timeframes are estimates and not guaranteed. Delays can occur due to carrier issues, weather, customs inspections, or other unforeseen events.
Shipping Costs
Shipping fees vary based on your order and destination. These charges will be calculated and displayed during checkout. If there is an available promotional shipping offer, its terms, including any eligibility requirements and limitations, will be provided with the promotion details.
Tracking Your Order
Once your order has shipped, Sand + Fog may provide tracking information where available. Please note tracking details might take some time to activate and reflect updates, as carrier systems may delay status changes immediately after shipment.
Changing Your Shipping Address
Please verify your delivery details carefully before completing your purchase. If you need to make a change, contact us promptly at tagaloerosa@gmail.com. While we will do our best to accommodate address updates, changes cannot be guaranteed once your order has entered processing or shipment stages.
Delayed or Missing Deliveries
- If your package does not arrive within the estimated delivery timeframe, start by checking the tracking information provided.
- If tracking shows no progress for an extended period or the package appears lost, please contact us with your order details so we can investigate and assist with the next steps.
Damaged Items
If your Sand + Fog order arrives damaged, please keep the original packaging and take clear photographs of the damaged product. Share these photos and your order information with us at tagaloerosa@gmail.com. We will review your case and work toward a resolution consistent with applicable laws.
International Shipping
If you are ordering Sand + Fog products from outside the United States, be aware your order may be subject to import duties, customs fees, and taxes imposed by your country. These charges are your responsibility unless otherwise specified at checkout. Customs processes can also extend delivery times beyond the typical range.
Policy Updates
Sand + Fog reserves the right to update shipping procedures as needed based on operational requirements. Any changes will be posted on this page to keep you informed.